Refund policy

Refund policy

Every Northwoods Wreath Co. wreath is made fresh to order from live balsam. Because our wreaths are perishable, we can't accept returns, but we'll always make it right if something goes wrong.

Cancellations: You can cancel your order for a full refund any time before your wreath is sent. Once your wreath has been made and sent by mail or local delivery, the order can no longer be cancelled.

Damaged, incorrect, or unfresh wreaths: If your wreath arrives damaged, isn't the style you ordered, or isn't fresh, email us at thenorthwoodswreathco@gmail.com within 3 days of delivery. Include your order number and a photo of the wreath and packaging. We'll send a replacement or give you a full refund, whichever you prefer.

Lost or delayed packages: Once a wreath is with the carrier, holiday volume can cause delays. If your tracking hasn't updated in several days or your package is lost, contact us and we'll help sort it out.

Refunds: Approved refunds go back to your original payment method and can take a few business days to appear.